Effective date: November 11, 2025

Company: MIAMI BIKE XPERIENCE LLC (“MBX”, “we”, “us”)

Address: 5401 Collins Ave #730, Miami Beach, FL 33140, USA

Email: support@miamibikexperience.com · Phone: +1 (305) 397-8958

 

 

1) Where we ship

 

• United States (contiguous 48 + DC). We don’t currently ship to AK, HI, PR, Guam, APO/FPO, or PO Boxes, and we do not offer international shipping. E-bikes and batteries contain lithium-ion cells that must move under specific hazmat rules; consumer orders are shipped by ground services. 

 

 

2) Handling & delivery windows

 

• Order handling: typically 1–2 business days (Mon–Fri, excluding U.S. holidays).

• Transit time (ground): usually 4–8 business days once shipped. Weather, carrier capacity, and remote areas can extend these estimates.

• If we can’t ship within the time we stated (or, if none is stated, within 30 days), we will ask you to consent to a new date or issue a prompt refund, as required by the FTC’s Mail/Internet/Telephone Order Merchandise Rule. 

 

 

3) Shipping methods & carriers

 

• Ground-only for e-bikes and any order containing lithium batteries. We follow U.S. DOT/PHMSA guidance and use carriers authorized for Class 9 dangerous goods. UN 38.3-tested cells/packs are required; a UN 38.3 test summary must be available upon request. 

• Accessories without batteries may ship via standard parcel services.

• Signature may be required on high-value deliveries for theft prevention and insurance compliance.

 

 

4) Rates & fees

 

• Real-time rates are shown at checkout based on weight/size, destination, and service level. Oversize items (frames/e-bikes) can include carrier handling surcharges.

 

 

5) Order verification

 

• For fraud prevention, we may contact you to confirm order details (address, payment). Orders pending verification may experience a short delay.

 

 

6) Tracking

 

• When your order ships, we email a shipping confirmation with a carrier tracking number. Tracking can take up to 24 hours to begin updating after label creation.

 

 

7) Address changes & delivery issues

 

• Before shipment: contact us ASAP to correct an address.

• After shipment: re-routes are limited and may incur carrier fees.

• If tracking shows “Delivered” but you can’t find the package: check side doors/porch/garage, ask neighbors, and review the address on your order; then contact us within 48 hours for help with a carrier trace.

 

 

8) Damage, loss, or missing items

 

• Visible damage: note with the driver if possible and contact us within 48 hours with photos (outer box, inner packaging, product).

• Concealed damage/shortage: report within 5 days of delivery and keep all packaging while we file a carrier claim and arrange repair/replacement.

• Risk of loss transfers at delivery (subject to applicable law and any shipping insurance you purchased).

 

 

9) Preorders & backorders

 

• Estimated ship windows appear on the product page or at checkout. If dates change, we will notify you and either seek your consent to the delay or issue a prompt refund per the FTC rule. 

 

 

10) Cancellations, refusals & undeliverable packages

 

• Pre-shipment cancellations: full refund.

• After shipment: treat as a return under our Refund Policy (customer pays actual round-trip shipping and any carrier return fees).

• Refused/undeliverable shipments returned to us are refunded minus the actual shipping/return fees after inspection.

 

 

11) Lithium-ion battery compliance (summary)

 

• We ship e-bikes and batteries in accordance with 49 CFR hazmat rules and the UN 38.3 testing framework. Since Jan 1, 2022, UN 38.3 test summaries must be available on request; we work with suppliers and carriers to meet these requirements. Air transport has additional IATA/ICAO restrictions, which is why we use ground for customer orders containing batteries. 

 

 

12) Merchant Center transparency

 

• Clear shipping and return details, plus obvious contact info, help satisfy Google Merchant Center website-level requirements for Shopping ads. 

 

 

Questions?

 

Email support@miamibikexperience.com or call +1 (305) 397-8958 with your order number and we’ll help right away.